Service Technician – Japan

Service Technician

Join Ananda, a global leader in e-bike motor systems, to provide technical support, manage customer service operations, and ensure seamless after-sales service for our e-bike motor systems in Japan.
Work with cutting-edge technology and contribute to shaping the future of sustainable mobility!

📍 Location: Japan (Remote with business travel)
📑 Employment type: Full-time (40 hours/week) – 8:30 AM to 5:30 PM

Your Responsibilities

• Provide technical support to customers, both online and on-site.
• Manage customer inquiries and complaints: Respond within 24 hours, follow up until resolution, and visit customers when necessary.
• Oversee RMA (Return Merchandise Authorization) processes: Track returns through the CRM system and keep records updated.
• Plan service visits: Dedicate 50% of your time to on-site visits and proactive customer support.
• Participate in weekly team meetings to review ongoing issues and RMA cases, fostering team collaboration.
• Prepare a monthly report summarizing key activities and outcomes.
• Follow call center project task lists and meet deadlines.
• Conduct routine customer visits, ensuring clear communication and rapport.
• Provide feedback and analysis reports for internal improvements.
• Maintain strong customer relationships to drive satisfaction.
• Deliver training sessions on Ananda products and tools for customers (Ananda Link).
• Collaborate on service process reviews to optimize efficiency.
• Support customer visits for additional needs, such as business support.
• Prepare a monthly report summarizing key activities and outcomes.

Job Requierements

• Technical experience in assembling or repairing industrial products or equipment. Experience in PCBA welding is a plus.
• At least 2 years of customer service experience, preferably in a technical field.
• Minimum secondary-level education.
• Fluent in Japanese and English; Mandarin is a plus.
• Must be based in Japan and available for business travel.
• Proficient in MS Office and familiar with ERP systems.

Why Join Ananda?

At Ananda, we combine innovation, teamwork, and technical excellence to shape the future of e-mobility. Join us and play a key role in delivering outstanding service while driving sustainable mobility solutions.

Apply now and be part of our journey!

About Ananda :
Ananda develops and produces smart electric drive systems, striving to lead the eMobility sector with greener solutions. Headquartered in Shanghai, with three factories in China and one in Vietnam, we continue to expand our global footprint. Our service centers are located in the Netherlands, Hungary, France, Italy, Japan, and the USA, with more to come.

Working information

Japan